Enterprise Search Europe– Conference Programme




Wednesday 30 April 2014

09.05 - 10.30
Plenary Session – The Future of Search
Elaine Toms, Professor of Information Science, University of Sheffield
Jeff Fried, CTO, BA Insight, USA

Two leading search experts will present their views on how search is developing to meet user requirements by taking advantage of research, and new directions in search technology. If you are implementing or managing search solutions in your organisation this session will equip you for the future, and provide insights into developments you should be aware of, and plan for.

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10.30 - 11.00
COFFEE IN THE SPONSOR SHOWCASE
Track A — Search Management

Successful search is not just a ‘project’ or a one-off technology implementation. An effective search environment that meets the needs of your organisation and employees, customers, or partners requires ongoing effort to manage and adapt to user needs and changing business conditions. This extended session provides plenty of food for thought.

Track B — Futures

Following the day’s opening Plenary sessions, three experts consider important emerging technologies and developments that will shape the future direction of organisational search.

11.00 - 11.40
Enterprise Search – Triaging Problems and Prescribing the Right Medicine
Helen Lippell, Taxonomy, Metadata & Search Consultant

For many users, enterprise search still isn’t what they need it to be. Helen Lippell proposes a method for triaging and fixing enterprise search problems, with the emphasis on quick wins, user feedback and practicality.

11.00 - 11.40
CASE STUDY: Text Mining – Search Technology with a Difference
Michael Upshall, Head of Business Development, UNSILO, UK

Many organisations make use of text mining as a complement to enterprise search. Using a project undertaken for a global NGO as a case study, this presentation will set out the similarities and differences between enterprise search and text mining, and discuss what this means for the delivery of search solutions.

11.40 - 12.20
CASE STUDY: Teaching People How to Search
Larissa Peeters, Senior Advisor - People & Organizational Change – Advisory services, Ernst & Young, LLP

In this case study, Larissa Peeters will share Ernst & Young’s work on improving its current search environment, showing how simple tools such as Quick Reference Guides and brownbag sessions can help the user better understand search, how they can improve their own search techniques, and how to find the things they need.

11.40 - 12.20
Collaborative Search
Martin White, Managing Director, Intranet Focus Ltd

Extensive research is being carried out into the benefits and challenges of collaborative search, which moves away from reliance on a single user having to circulate search results to members of their team. This session will summarise research outcomes and explore what this means for search in the enterprise.

12.20 - 13.00
CASE STUDY: Search and Relevance in the Financial Services Industry
Simon Hazlitt, Director, Majedie Asset Management

Majedie is an investment firm that specialises in equities primarily for institutional investors. Its employees rely on collective knowledge to manage high performing funds. In this case study, Simon Hazlitt describes how the company used a Coveo search application to index information from a variety of cloud-based systems, and presents the findings in a contextual fashion.

12.20 - 13.00
Multimedia Search
Haiming Liu, Lecturer in Computer Science & Technology, University of Bedfordshire

Being able to search for images, audio, graphics and video is increasingly important to organisations of all sizes. This presentation will outline recent developments in multimedia search and look at emerging technologies.

13.00 - 14.15
LUNCH IN THE SPONSOR SHOWCASE
Track A — Search ManagementTrack B — Searching for People
14.15 - 14.55
CASE STUDY: Ensuring that Search Investment is Matched to Business Requirements
Mark White, Business Development Director, Transversal

Investment should be justified by impact on business performance, and search is no different. Three case studies demonstrate how different business requirements justify investment for improved search.

14.15 - 14.55
Finding people and expertise
Chris Tubb, Consultant and Benchmarking Lead, Digital Workplace Group

Chris Tubb recently prepared a report on Intranet Employee Directories for the Digital Workplace Group and will talk about the importance of search in locating employees and expertise.

 

14.55 - 15.35
CASE STUDY: An Industrialised Process to Unlock User Content for Search in a Big Enterprise
Martin Dotter, KM Project Lead, Airbus Operations GmbH
Olaf Peters, Solution Architect, Pumacy Technologies AG

Airbus has developed a search platform for more than 60,000 enterprise users. Martin Dotter will outline the technical and organisational aspects of the implementation, discuss the pitfalls encountered, and reveal the best practices which emerged.

14.55 - 15.35
The challenges of finding people’s names in data and text collections
Chris Brown, VP International, Basis Technology

Chris Brown discusses the value of entity resolution technology in enabling organisations to identify and manage people's names in very large collections of data and information.

15.35 - 15.45
COFFEE BREAK IN THE SPONSOR SHOWCASE
15.45 - 16.15
Plenary Panel: The Future of Search 2014 – 2015

What developments and technologies should delegates be aware of as they develop search strategies, investment plans, and technology roadmaps for the next 12 to 18 months? This session reveals the answers.

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